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Public Liability Insurance for Deliveroo Riders

Onsi has you covered whilst you're out riding with Deliveroo with Public Liability Insurance.

Onsi has you covered whilst you're out riding with Deliveroo with Public Liability Insurance.

Sign up now

Sign up now

Public Liability Insurance for Deliveroo Riders

Onsi has you covered whilst you're out riding with Deliveroo with Public Liability Insurance.

Sign up now

Your Public Liability Insurance covers

Your Public Liability Insurance covers

Physical Injury

Up to £1,000,000 covered in case of accidental injury to another person.

Accidental Damage

Up to £1,000,000 covered in case of accidental damage to another person's property.

Legal Defence Costs

Up to £500,000 towards legal defence costs in case of a dispute or legal proceedings being brought against the rider for covered accidents.

Why sign up to Onsi?

Why sign up to Onsi?

Why sign up
to access your earnings?

Provided by Deliveroo whilst you deliver

The insurance is paid for by Deliveroo and covers you whenever and wherever you’re out on the road in the UK. This includes the whole time you’re online, as well as up to one hour after you go offline.

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What is not covered?

The following is not covered: your mobile phone, your clothes, your bicycle and time not workng.

The following is not covered: your mobile phone, your clothes, your bicycle and time not workng.

Sign up now

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How to make a claim

Start a claim

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Provide information

Please give us as much information as you can and share any photos or videos you have

Please give us as much information as you can and share any photos or videos you have

Please give us as much information as you can and share any photos or videos you have

Stay updated

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

FAQs

English

Italiano

ਪੰਜਾਬੀ

Polski

Português

Română

What is Rider Public Liability Insurance?

Protection if you are wholly or partly responsible for causing accidental injury or damage to a third party whilst offering your services on the Deliveroo platform.

I am a member of the public, how do I make a claim for damages caused by a Deliveroo rider?

If you've been injured or your property has been damaged in an incident or accident with rider you believe was using the Deliveroo platform, you should report the matter to Onsi here.

How do I make a claim as a Deliveroo rider?

To make a claim is quick, simple and straightforward. If you have been involved in an incident with someone whilst logged in and online on the Deliveroo platform and have caused them injury or damaged their property then you must let us know to that we can take care of matters for you., Please report it to Onsi here.

I work as a substitute driver. Am I covered?

The Liability Insurance that protects you also covers Substitutes to whom you may have delegated your shift. We will protect the Substitute provided that they were working under your active Deliveroo account and they were operating in accordance with your Deliveroo Rider Supplier Agreement.

What information and documents are required to make a claim?

The more information you provide, the faster we can resolve the matter. Please answer all the questions with as much detail as possible. We will need to ensure the rider was offering their service to Deliveroo at the time, so please be sure to give us the rider information and as much detail about the location and time of incident as you can. Remember: Photos are always super useful so if you have them, please share them.

Need more support?

Have a question? You can view our help centre or email us at support@onsi.com, we're always happy to help.

English

Italiano

ਪੰਜਾਬੀ

Polski

Português

Română

What is Rider Public Liability Insurance?

Protection if you are wholly or partly responsible for causing accidental injury or damage to a third party whilst offering your services on the Deliveroo platform.

I am a member of the public, how do I make a claim for damages caused by a Deliveroo rider?

If you've been injured or your property has been damaged in an incident or accident with rider you believe was using the Deliveroo platform, you should report the matter to Onsi here.

How do I make a claim as a Deliveroo rider?

To make a claim is quick, simple and straightforward. If you have been involved in an incident with someone whilst logged in and online on the Deliveroo platform and have caused them injury or damaged their property then you must let us know to that we can take care of matters for you., Please report it to Onsi here.

I work as a substitute driver. Am I covered?

The Liability Insurance that protects you also covers Substitutes to whom you may have delegated your shift. We will protect the Substitute provided that they were working under your active Deliveroo account and they were operating in accordance with your Deliveroo Rider Supplier Agreement.

What information and documents are required to make a claim?

The more information you provide, the faster we can resolve the matter. Please answer all the questions with as much detail as possible. We will need to ensure the rider was offering their service to Deliveroo at the time, so please be sure to give us the rider information and as much detail about the location and time of incident as you can. Remember: Photos are always super useful so if you have them, please share them.

Need more support?

Have a question? You can view our help centre or email us at support@onsi.com, we're always happy to help.

English

Italiano

ਪੰਜਾਬੀ

Polski

Português

Română

What is Rider Public Liability Insurance?

Protection if you are wholly or partly responsible for causing accidental injury or damage to a third party whilst offering your services on the Deliveroo platform.

I am a member of the public, how do I make a claim for damages caused by a Deliveroo rider?

If you've been injured or your property has been damaged in an incident or accident with rider you believe was using the Deliveroo platform, you should report the matter to Onsi here.

How do I make a claim as a Deliveroo rider?

To make a claim is quick, simple and straightforward. If you have been involved in an incident with someone whilst logged in and online on the Deliveroo platform and have caused them injury or damaged their property then you must let us know to that we can take care of matters for you., Please report it to Onsi here.

I work as a substitute driver. Am I covered?

The Liability Insurance that protects you also covers Substitutes to whom you may have delegated your shift. We will protect the Substitute provided that they were working under your active Deliveroo account and they were operating in accordance with your Deliveroo Rider Supplier Agreement.

What information and documents are required to make a claim?

The more information you provide, the faster we can resolve the matter. Please answer all the questions with as much detail as possible. We will need to ensure the rider was offering their service to Deliveroo at the time, so please be sure to give us the rider information and as much detail about the location and time of incident as you can. Remember: Photos are always super useful so if you have them, please share them.

Need more support?

Have a question? You can view our help centre or email us at support@onsi.com, we're always happy to help.

Insurance Documents

Below you’ll find the specifics of your cover available for download.

Rider Public Liability Insurance

IPID

Insurance Product Information Document

Policy Wording

Outlines of terms and conditions of the policy

Already signed up to Onsi?

Already signed up to Onsi?

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Onsi is a UK and EU insurance intermediary. Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register.

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