Built by an operator
Onsi has designed and delivered workforce-benefits programmes, distributed insurance, supported members and handled claims across the UK and Europe.
That experience shapes Onsi Intelligence: from the questions our agents ask to the controls they follow and the actions they can take.
Onsi Intelligence
Onsi Assistant guides every conversation. Behind each interaction, specialist agents interpret knowledge, assess evidence and progress work within the controls you define.
01
Configure
Shape how your Assistant works
Define how it communicates and connect provider context and benefits knowledge, so every response reflects your organisation.
You configure:
Identity, tone and communication style
Provider context and support processes
Product, coverage and claims knowledge
02
Interact
Guide every conversation
Answer questions, gather the right information and adapt support as each journey unfolds.
In every conversation:
Contextual, benefit-aware answers
Guided journeys and evidence capture
Adaptive support and human handover
03
Govern
Apply the right response
Recognise conversations that may require additional care or review, then follow a defined response pathway.
Configured frameworks:
Vulnerability support
Key Investigation Indicators
Referral and escalation pathways
04
Act
Turn understanding into action
Specialist agents use context and product intelligence to progress claims, service and engagement journeys within defined authority.
Specialist agents can:
Assess context, evidence and eligibility
Progress decisions, tasks and follow-ups
Update connected systems or route for review
05
Improve
Learn from every interaction
Use interaction evidence to understand performance and strengthen Behaviour, Benefits and Governance.
Activity reveals:
Conversation and sentiment journeys
Important events, responses and outcomes
Recurring friction and knowledge gaps
Workforce Benefits
Build a benefits programme that supports financial resilience and keeps your flexible workforce engaged. Onsi brings together pay, reward and protection in a programme designed around your workforce and operated using the same insurance infrastructure and intelligence we offer to partners.
Define the knowledge, behaviour, authority, rules and thresholds your agents follow. Keep human review where it matters, connect existing systems and retain a clear record of every decision and action.
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