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Get protected with insurance

Sign up for Lieferando Courier Perks,
powered by Onsi

Sign up for Lieferando Courier Perks,
powered by Onsi

Sign up now

Sign up now

Get protected with insurance

Sign up for Lieferando Courier Perks,
powered by Onsi

Sign up now

Your Public Liability Insurance covers

Your Public Liability Insurance covers

Personal Injury

Up to £5,000,000 covered in case you accidentally injure another person

Accidental Damage

Up to £5,000,000 covered if you accidentally damage another person's property

Legal Defence Costs

Up to £500,000 towards legal costs following a claim for accidentally injuring another person or accidentally damaging their property

How it works

Sign up with Onsi

Enter the email address associated with your Lieferando account in the sign up form.

Discover your cover

Claim on your insurance

Sign up now

Sign up with Onsi

Enter the email address associated with your Lieferando account in the sign up form.

Discover your cover

Claim on your insurance

Sign up now

Sign up with Onsi

Enter the email address associated with your Lieferando account in the sign up form.

Discover your cover

Claim on your insurance

Sign up now

How to make a claim

Start a claim

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Open the Onsi app and start your claim. Answer the questions as accurately as possible so that we can process your claim quickly

Provide information

Please give us as much information as you can and share any photos or videos you have

Please give us as much information as you can and share any photos or videos you have

Please give us as much information as you can and share any photos or videos you have

Stay updated

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

We’ll keep you posted on the progress of your claim by email. We’ll also tell you whether your claim is covered as soon as we can

FAQs

What is Onsi?

Onsi is a benefits provider that Lieferando has partnered with to give you access to insurance and discounts on everyday essentials.

What does access to Onsi cost?

There is no cost to you, Lieferando pays for your access on your behalf.

When will I be able to access Onsi?

You’ll have access as soon as Lieferando tells Onsi you are eligible.

How much can I claim if I have an accident?

If you have an accident whilst delivering with Lieferando, you are covered for up to £5,000,000 in case you accidentally injure another person, up to £5,000,000 if you accidentally damage another person’s property and up to £500,000 towards legal costs following a claim for accidentally injuring another person or accidentally damaging their property.

How can I make a claim?

You’ll see the option to submit a claim through the Insurance section on the home page of the Onsi app.

What is Onsi?

Onsi is a benefits provider that Lieferando has partnered with to give you access to insurance and discounts on everyday essentials.

What does access to Onsi cost?

There is no cost to you, Lieferando pays for your access on your behalf.

When will I be able to access Onsi?

You’ll have access as soon as Lieferando tells Onsi you are eligible.

How much can I claim if I have an accident?

If you have an accident whilst delivering with Lieferando, you are covered for up to £5,000,000 in case you accidentally injure another person, up to £5,000,000 if you accidentally damage another person’s property and up to £500,000 towards legal costs following a claim for accidentally injuring another person or accidentally damaging their property.

How can I make a claim?

You’ll see the option to submit a claim through the Insurance section on the home page of the Onsi app.

What is Onsi?

Onsi is a benefits provider that Lieferando has partnered with to give you access to insurance and discounts on everyday essentials.

What does access to Onsi cost?

There is no cost to you, Lieferando pays for your access on your behalf.

When will I be able to access Onsi?

You’ll have access as soon as Lieferando tells Onsi you are eligible.

How much can I claim if I have an accident?

If you have an accident whilst delivering with Lieferando, you are covered for up to £5,000,000 in case you accidentally injure another person, up to £5,000,000 if you accidentally damage another person’s property and up to £500,000 towards legal costs following a claim for accidentally injuring another person or accidentally damaging their property.

How can I make a claim?

You’ll see the option to submit a claim through the Insurance section on the home page of the Onsi app.

Need more help? Visit our support centre

Insurance Documents

Below you’ll find the specifics of your cover available for download.

Rider Public Liability Insurance

IPID

Insurance Product Information Document

Policy Summary

Outline of terms and conditions of the policy

IPID

Versicherungsproduktinformationsblatt

Zusammenfassung der Polizze

Übersicht der Versicherungsbedingungen

Already signed up to Onsi?

Already signed up to Onsi?

Download the Onsi app now

Download the Onsi app, turn on notifications and browse your Courier Perks

Download the Onsi app, turn on notifications and browse your Courier Perks

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Terms of use

Onsi is a UK and EU insurance intermediary. Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register.

Copyright © 2025 Collective Society Ltd, All rights reserved.