Leading last-mile tech logistics platform Stuart is committed to building logistics for a sustainable world. Not as a side note to their main business strategy. Not as an afterthought for the environment. But as part of their very DNA as a company. 

An important element of this commitment comes in the form of providing best-in-class working opportunities and a framework of protections for self-employed couriers that operate via the Stuart platform. Enter: a partnership with Onsi – which so far has seen €1,183,210 paid out in insurance claims to Stuart's courier partners, 87% of which say they value their perks. 

This, alongside Stuart’s other commendable sustainability strategies, has led to tangible results for the platform – they’ve seen their Fairwork score improve by two points in the past year alone.

Read on to learn more about the Stuart x Onsi partnership, and how this is delivering game-changing value for Stuart’s courier partners.

How Stuart is building logistics for sustainable world

Using the UN’s Sustainable Development Goals and B Corp Framework as a benchmark, Stuart has identified a range of core areas where they can improve their positive impact on people and planet. One of these areas is ‘Couriers’ by being the responsible platform for couriers. The platform is committed to improving standards for its courier partners and to raising the bar for how couriers are treated in general. 

This involves making sure couriers are provided with the fairest work opportunities and standards. It means supporting a courier’s professional development through access to training and apprenticeship programmes. And it means, crucially, making sure couriers have access to financial products, healthcare and insurance. 

Other core areas where Stuart is actively making eco-conscious changes include ‘Climate’, ‘Community’, ‘Clients’ and ‘Company’. And their innovations in these areas are nothing short of impressive. They leverage tech to “decrease the distance each package travels via smart routing, and optimising vehicle capacity,” , for example. And they work with local city authorities to tackle pollution. They are also exploring innovations in circular logistics to reduce packaging and waste. The list goes on. Of course, here at Onsi, we’re thrilled that courier welfare has its firm place on it.

Stuart x Onsi – delivering perks and insurance for Stuart's courier partners

Stuart has partnered with Onsi for just under three years. Over that time, we’ve worked together to deliver impactful perks and protections to Stuart’s courier partners. These include:

• StuProtect: Market-leading insurance that provides Stuart's courier partners with invaluable peace of mind. They’re covered with a range of protections, including Accident & Sickness Insurance, Compassionate Leave and Family Leave, among others. 

• StuPerks: Through Onsi, Stuart's courier partners get access to a range of money-saving deals, including discounts at major brands like Asda, Currys and Shell. These help Stuart's courier partners spend less on everything from everyday essentials to the latest tech, fuel, eating out, and buying gifts for their families.

• Electric vehicle deals: Through their StuPerks, Stuart's courier partners are able to access cost-cutting electric vehicle deals, including an e-moped rental scheme with Zenion. This scheme has supported substantial emissions reduction efforts with over 1.5 million kilometres being driven by electric mopeds.

As for making sure Stuart's courier partners are fully engaged with their perks and protections, we ensure this by:

• Status-based communications - Running a multi-channel, status-dependent comms programme, including a month-long onboarding programme for new courier partners. 

• Campaigns and competitions - Sending out regular communications with competitions, deals and educational pieces to help Stuart's courier partners get the most out of their programme.

• *Very friendly* Support team - Having a friendly, responsive support team to help Stuart's courier partners with any queries about their perks and protections. 

The results – happy, more financially secure Stuart's courier partners

Since Stuart partnered with Onsi, the platform has seen some brilliant, tangible results:

• We’ve paid out €1,183,210 in insurance claims – that’s a lot of Stuart's courier partners enjoying the financial protection they deserve!

• Over 50% of Stuart's courier partners have redeemed 86,000 StuPerk deals over the course of the last year alone

• 85% of Stuart's courier partners are happy or extremely happy with the programme and 87% value their perks.

That’s a wrap. For more insights about how Onsi is helping on-demand platforms deliver value, head over to our Case Studies page.